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Accessibility Essentials: FAQ

Accessibility Essentials: FAQ

Frequently Asked Questions

Legal Disclaimer

The intent of listing this information is to highlight commonly asked questions. These suggestions do not constitute legal advice, do not necessarily reflect the official stance of the University of Utah, and are not guaranteed to be accurate, complete, or up‐to‐date. Please contact the Department of Justice’s ADA Information Line or search the ADA National Network resources for further information.


Course Content Questions

There is no defined “passing score,” and we encourage instructors not to focus solely on the number. UDOIT scores can vary based on user settings, and a course with a score of 100% may still have accessibility issues, while a course scoring 75% may be largely accessible.

UDOIT does not evaluate overall quality or usability. Instead, it scans for a predefined set of detectable accessibility issues. The score is best understood as a guide to help identify and prioritize improvements.

Our goal at the University is for instructors to be aware of digital accessibility and to make intentional efforts to improve their courses in alignment with WCAG standards.

If your department has established specific score requirements, we recommend reaching out to your leadership or instructional design team for guidance and consultation.

Consider: Is this question essential for a student to demonstrate their knowledge of a topic? Is there a better way to construct the question that doesn't involve an image like this? Ensure you are using the right assessment strategy first!

  • Exemplary Cases
    • An anatomy instructor includes a question on an exam that asks students to label different bones of the skeleton.
    • An economics instructor includes a complex graph on an exam question and asks students to interpret the graph.
    • An art history instructor requires students to analyze a painting for an exam.

Assuming the question is pedagogically sound for your discipline and course level, there are two options:

  • Keep the alt text vague (e.g., “bones in a leg”, “bar graph of projected policy impact on gross GDP”), or
  • Provide a disclaimer in the alt tag that asks students to contact the instructor/TA/LA if they are unable to see the image (e.g., “If you are having trouble seeing this image, contact your instructor”).

The short answer as far as we are aware: Yes, instructors can continue to provide "as-is" images/PDFs of handwritten notes, but only under certain circumstances.

If instructors choose to provide handwritten notes or solutions for students, there's a few other questions that need to be addressed to determine whether these need to be tagged and made fully WCAG compliant:

  • Is this document from an in-person class session or is this for an online course?
    • If In-Person: Proceed to next question.
    • If Online: Yes, it is required to be made fully WCAG compliant (i.e., typed text, text formatting options are used, images have alt text, etc.).
  • Are students being introduced to a new topic in these notes, or is this a topic covered in other course resources?
    • If this topic is covered in other resources: Proceed to next question.
    • If a new topic is introduced in these notes: Yes, it is required to be made fully WCAG compliant.
  • Do you plan to use these documents again for another class in the future, or is this just being provided as a record of what was discussed in class?
    • If you plan to use them again: Yes, it is required to be made fully WCAG compliant.
    • If these are just meant to record class activities or for study use only: These documents may qualify as archival documentation. If you do choose to share handwritten notes digitally, posting them in an announcement or a direct email message to students is preferred. This clearly denotes that the file is intended as an archival document associated with a specific time period in the course.

Pedagogically, handwritten text primarily becomes a problem when the only way material is presented is through an image (i.e., how students encounter most materials in an online course). It is not necessarily best practice to provide handwritten notes alone, just in case these notes do end up being reused or posted for an online section of the course in the future. 

These sorts of resources are very valuable to students for their learning. We do not want to discourage instructors from providing notes to students. With that, it’s equally important that we are meeting ADA demands, and formats or delivery methods may need to change. CTE is working to find further legal guidance on this question to ensure we provide the most accurate information possible.

Put your content in a .txt file. If you have further questions about any tools that you are using to code, please check with UIT to see if it is a supported tool. If so, you can direct questions to UIT. If not, direct your questions to the help desk for the company itself.

Depending on your discipline, you may use LaTeX for different purposes. Here are some resources from groups on our campus working with LaTeX, Overleaf, and beyond:

We recognize that making PowerPoint slides fully accessible can be a time-consuming, manual process. We recommend improving your presentations as time allows, starting with materials you use most often or that are essential for students to understand course content and successfully complete assignments.

For guidance, please refer to the video tutorial from the U and resources available on UDOIT’s ULearn website.

Yes. Autogenerated captions alone do not meet the technical requirements of the law and must be manually reviewed for accuracy. This is especially important for videos in which students being introduced to a new topic that is not covered in other course resources.
However, we understand how time-consuming this process can be. We recommend reviewing captions as time allows, starting with videos you use most often or that are essential for students to understand course content and successfully complete assignments.
We also recommend uploading all videos to Mediaspace (also known as My Media in Canvas or Kaltura) to use the captioning tool. It will automatically add captions for you to review and edit as needed within My Media.

According to library specialists at our university:

To start, ensure your underlying document has been legally procured.

What does that mean? That means that you copied or scanned an amount of a copyrighted work according to U Policy 7-013. This is a fair use policy that asks that you document how much of the work you are using, what the general market is for the work itself, and any permissions available for purchase. This might look like including:

  • One chapter (or up to 8%) of a book without permission,
  • 3 minutes of a film, or
  • A full library-licensed journal article.

For example: if you have 20 pages scanned from a 1998 book, this represents one chapter (or 8% of the work), and you have documented your fair use, this does not violate Policy 7-013. You may consider using UDOIT to convert this work into a Canvas page to meet accessibility standards.

You may also consider using Course Materials in Canvas and incorporate library-licensed eBook content. It is possible that the publisher has already created an accessible version of the work.

If your document has not been legally procured, please review U Policy 7-013 and revisit your course material choices. When in doubt, please contact your subject specialist librarian for more information.

No, not all freely available content that the library includes in their catalog is fully WCAG compliant.

Publishers have to comply with the new ADA guidelines as well, so all born-digital content the Marriott Library licenses from 2026 forward will be up to WCAG 2.1 AA standards. However, the library also provides digitized content from all kinds of entities (e.g. HathiTrust, Project Gutenberg, Adam Matthew, etc.) that may not be compliant.

If you choose to use digital resources from library collections, we suggest using Course Materials to link the resource to your Canvas course or linking directly to the library catalog's permalink for the resource. This ensures that if the publisher produces and provides a newer compliant version, this will be the version available in your course.

Yes, your content still needs to be updated. Sharing transcripts completed by the note-taker do not replace the need to make your original course materials WCAG-compliant. You can't have notes until you've shared your materials with your students, and if content is being shared with students for the first time, it has to be made accessible first. Transcripts from an in-class note-taker may be shared with the whole class, but are viewed as supplementary materials.

 


Service Questions

Unfortunately, no. At this time the University has not made any resources available to provide direct assistance with remediating course content. 

If you are in a department that has an instructional design team available, consider reaching out to them. If you are unsure if you have an instructional designer available to your department, contact department leadership for more information.

CTE and Digital Learning Technologies (DLT) will not be offering department-specific trainings after April 24th, 2026 due to staff capacity.

Accessibility Office Hours are offered weekly via Zoom with representatives from CTE and DLT. Join the digital office here from 11AM-12PM (MT) on Thursdays.

CTE and DLT also host several events throughout the year that often cover digital accessibility topics. To see upcoming events, check out:

The Center for Disability & Access (CDA) has a small team of digital accessibility specialists who provide remediation support for assessment materials when required (e.g. descriptions for test visuals, real-time captioning, VRI interpretation, etc.).

The CDA does not provide remediation support for class materials. It is the responsibility of the instructor to provide materials compatible with the assistive technologies students may use.

The University at large does not have adequate staffing to provide this service at present. This may vary between departments and colleges– please check with leadership or your instructional design team for more information.
 
A few suggestions for checking your work independently:

No, non-compliant content will not be deleted or unpublished by Canvas administrators without the instructor's permission. The University at large does not have adequate staffing to provide this service at present. This may vary between departments and colleges– please check with leadership or your instructional design team for more information.

 


Have you come across a complicated issue not listed here?

If you have questions about the Title II requirements as they apply to your course content, contact cte@utah.edu.

For questions or help using digital tools to fix your content, contact classhelp@utah.edu.

Last Updated: 4/1/26